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Terms of Service

 

Thank you for visiting and using Ironviewsy (hereinafter referred to as “we”). This Service Policy explains the service content, operational rules, and related responsibility arrangements involved when you use our online store.

1. Introduction and Scope of Application

This Service Policy applies to all activities conducted through our website, including but not limited to product browsing, order placement, payment, delivery, and after-sales services.By accessing or using our website, you are deemed to have read and understood the contents of this policy.

2. User Accounts and Website Responsibilities

When using the website, you are responsible for ensuring that the information you provide is accurate, complete, and up to date.We are responsible for maintaining the basic operation and functionality of the website. However, we are not responsible for temporary service interruptions caused by network issues, system maintenance, or other uncontrollable factors.

3. Product Information, Inventory, and Pricing

We make reasonable efforts to display accurate product information, including specifications, inventory status, and pricing.If inaccuracies occur due to system or operational reasons, we reserve the right to correct, suspend, or cancel the relevant order before confirmation and will notify you through appropriate means.

4. Orders and Payment

An order is considered valid only after it has been successfully placed and paid.We support payment by bank cards such as Visa and MasterCard.If payment is unsuccessful, the order will not proceed to further processing.

5. Shipping Policy Overview

  • Delivery Area

Our delivery services cover all of Australia. Delivery to locations outside Australia is not supported.

  • Shipping Fees

    • Orders of AUD 100 or more (including AUD 100) qualify for free shipping.

    • Orders below AUD 100 are charged a flat shipping fee of AUD 7.99.

  • Order Processing Time

After order confirmation, processing is usually completed within 1–3 business days, after which shipment will be arranged.

  • Estimated Delivery Time

Once shipped, orders are expected to be delivered within 7–10 business days, depending on the delivery address.

Shipping Carriers

We select appropriate local carriers based on order requirements. Commonly used carriers include:Australia Post, StarTrack, and CouriersPlease.

For more details, please refer to our Shipping Policy page.

6. Order Cancellation Policy

Orders may be cancelled within 48 hours after placement and successful payment. We will process cancellation requests promptly once confirmed.If more than 48 hours have passed, the order may have entered further processing stages and cannot be cancelled directly. In such cases, we recommend submitting a return request after receiving the product.

If a refund is applicable, it will be returned to the original payment method within 1–3 business days after confirmation.

For detailed rules and procedures, please refer to our Order Cancellation Policy.

7. Returns and Exchanges Policy

  • Eligibility Period

You may submit a return or exchange request within 45 days from the date you receive the product.

  • Applicable Situations

Requests may be accepted if the product has visible defects, quality issues, noticeable odor, significant color variation, incorrect shipment, or if you wish to return the item for personal reasons.

  • How to Apply

Please contact our customer service team via email or phone and provide your order number, payment proof, reason for return or exchange, and relevant photos or videos.Once approved, we will provide instructions and a return address.

  • Return and Inspection

Returned items should be sent to the address we provide. Upon receipt, we will inspect the product to verify the reported condition.

  • Exchanges

If you choose an exchange, a replacement product will usually be dispatched within 1–3 business days after inspection approval.

  • Refund Processing

Once a refund is approved, it will be returned to the original payment method (such as Visa or MasterCard) within 1–3 business days.

Shipping Cost Responsibility

    • For returns or exchanges due to product issues or shipping errors, shipping costs are covered by us.

    • For returns due to personal reasons, shipping costs are the responsibility of the customer.

For complete details, please refer to our Returns and Exchanges Policy page.

8. Dispute Resolution and Applicable Law

If any dispute arises during the use of our services, we encourage resolution through communication.We comply with Australian laws, including GDPR.We reserve the right to update this policy as necessary and will notify users of relevant changes where appropriate.

9. Privacy and Data Protection

We value the security and proper handling of your personal information.Details regarding the collection, use, and protection of personal data can be found in our Privacy Policy.

10. Intellectual Property

All text, images, and related content displayed on the website are protected.Unauthorized copying, use, or distribution is not permitted.

11. Limitation of Liability

Within reasonable limits, we are not liable for indirect losses arising from the use or inability to use the website services.This clause does not affect any rights you may have under applicable law.

12. Amendments to the Service Policy

We may update this Service Policy based on operational needs.Any updates will take effect upon publication on the website. We recommend reviewing the policy periodically to stay informed.

13. Contact Information

If you have any questions regarding this Service Policy or the website services, please contact us using the contact information below:

Address: 9073 SCAPULAR ST, CORPUS CHRISTI, TX 78406, United States
Telephone: +1 (929) 332-8383
Email address: assist@ironviewsy.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)