Order Cancellation Policy
Ironviewsy (“we,” “us,” or “our”) aims to provide a transparent and reliable shopping experience. This Order Cancellation Policy explains the conditions under which an order may be cancelled and how refunds are processed.
1. Cancellation Timeframe
Customers may request to cancel an order within 48 hours of placing the order. After this period, the order may have entered processing, preparation, or shipping stages and may no longer be eligible for cancellation.
2. Orders Eligible for Cancellation
An order may be cancelled if all of the following conditions are met:
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The cancellation request is submitted within 48 hours of purchase
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The order has not yet been shipped or handed over to a carrier
3. Orders Not Eligible for Cancellation
Orders cannot be cancelled in the following circumstances:
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The cancellation request is made more than 48 hours after the order was placed
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The order has already been shipped or is in transit
If cancellation is no longer possible, customers may refer to the applicable return and exchange policy after delivery.
4. How to Request a Cancellation
To request a cancellation, customers must contact us within the permitted timeframe using the contact details provided on the website and supply the relevant order information (such as the order number and contact email).
Cancellation requests are reviewed promptly, and the outcome will be communicated via email or other reasonable means.
5. Refund Process
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Refund Method
Once an order is successfully cancelled, the refund will be issued to the same bank card used for payment, including Visa and MasterCard. -
Refund Timeframe
Refund processing times depend on the issuing bank. Funds are typically credited within 1–3 business days after the refund is initiated. -
Delayed Refunds
If the refund is not received within the expected timeframe, customers are advised to contact us so we can assist with further verification and follow-up.
6. Policy Updates
This Order Cancellation Policy may be updated from time to time to reflect operational or legal changes. Any updates will be published on the website and take effect immediately upon posting.
7. Contact Information