Return and Exchange Policy

 

Thank you for shopping with Ironviewsy (hereinafter referred to as “we”). This Returns & Exchanges Policy explains the applicable timeframe, conditions, procedures, and responsibilities related to returns and exchanges for purchases made through our online store.

1. Return & Exchange Period

You may request a return or exchange within 45 days from the date you receive the product.Requests submitted after this period will not be accepted.

2. Eligible Return & Exchange Conditions

Within the valid period, you may request a return or exchange under any of the following circumstances:

• The product has visible appearance issues

• The product has quality-related issues

• The product has an unusual odor or significant color discrepancy

• The product received does not match the order details

• Return or exchange without a specific reason

All requests are subject to inspection after the returned item is received.

3. Return Process

• Submit a return request
  Please contact us via email or phone to request a return and provide the following information:

  • Order number

  • Proof of payment

  • Reason for return

  • Relevant photos or videos (if applicable)

• Request review
  We will review your request as soon as it is received.If approved, we will notify you using your contact details and confirm the return arrangement.

• Return the product
  Please securely package the product and send it to the following return address:

  Return Address: 9073 SCAPULAR ST, CORPUS CHRISTI, TX 78406, United States

  Please wait for confirmation that we have received the returned item.

• Inspection and refund
  Once the product is received, we will inspect it promptly.If the inspection confirms the reported issue, we will arrange a refund.

4. Exchange Process

• Submit an exchange request
  Please contact us via email or phone to request an exchange and provide the following information:

  • Order number

  • Proof of payment

  • Reason for exchange

  • Relevant photos or videos (if applicable)

• Request review
  If the request is approved, we will notify you and confirm the exchange arrangement.

• Return the product
  Please securely package the product and send it to the following address:

  Return Address: 9073 SCAPULAR ST, CORPUS CHRISTI, TX 78406, United States

• Inspection and replacement shipment
  After inspection and confirmation that the product meets the exchange conditions, we will ship a replacement item to your address within 1–3 business days.

5. Refund Process

• Refund method
  Refunds will be returned to the original payment card used for the purchase, including Visa or MasterCard.

• Refund timeframe
  Refunds are expected to be credited within 1–3 business days, depending on the processing time of the card issuer.If the refund is not received within this timeframe, please contact us for assistance.

6. Cost Responsibility and Return Label

• If the return or exchange is due to appearance issues, quality issues, unusual odor, significant color discrepancy, or incorrect items, return shipping costs will be covered by us

• If the return or exchange is requested without a specific reason, return shipping costs will be your responsibility

Return label:
Each package includes a return label to assist with the return process.

7. Responsibility Statement

• Returned items must be properly packaged and kept in reasonable condition

• Damage caused by improper use or missing components may affect eligibility

• Final eligibility is determined based on the inspection results

8. Contact Us

If you have any questions regarding returns or exchanges, you may contact us through the following methods:

Address: 9073 SCAPULAR ST, CORPUS CHRISTI, TX 78406, United States
Telephone: +1 (929) 332-8383
Email address: assist@ironviewsy.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)