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Shipping Policy

 

These Shipping Terms apply to all orders placed through Ironviewsy (hereinafter referred to as “we”) and are intended to explain delivery coverage, fees, processing timelines, and related responsibilities.

1. Delivery Overview

  • Delivery Area: Australia-wide

  • Order Processing Time: 1–3 business days

  • Estimated Transit Time: 7–10 business days after dispatch

  • Common Carriers: Australia Post / StarTrack / CouriersPlease

2. Delivery Area

We currently provide delivery services within Australia only.Orders with delivery addresses outside Australia are not supported at this time.

3. Shipping Fees and Taxes

  • Shipping Fees

    • Orders of AUD 100 or more (including AUD 100) qualify for free shipping

    • Orders below AUD 100 are charged a flat shipping fee of AUD 7.99

  • Taxes

All product prices and shipping fees displayed on the website include applicable taxes.No additional taxes will be charged at checkout. The final payable amount is shown on the order confirmation page.

4. Order Cut-Off Time and Processing

Order processing follows Australia/Sydney time (AEST/AEDT), 9:00–6:00:

  • Orders placed before 6:00 are processed starting the same business day

  • Orders placed after 6:00 are processed starting the next business day

  • Orders placed on non-working days are processed on the next business day

5. Order Processing Time

Once confirmed, orders typically require 1–3 business days for processing before dispatch.

6. Estimated Delivery Time

After dispatch, delivery generally takes 7–10 business days.Actual delivery times may vary depending on location and carrier arrangements.

7.Shipping Carriers

We select appropriate carriers based on order requirements. Commonly used carriers include:

  • Australia Post

  • StarTrack

  • CouriersPlease

The specific carrier used will be indicated in your shipment details.

8. Order Tracking

After your order is confirmed, you will receive a notification email containing your order number, payment receipt information, and shipping carrier details.

You can track your order by visiting the “Order Tracking” page on our website and entering your email address or phone number along with the corresponding order number.

9. Delivery Responsibilities

  • If a product is damaged or lost during transit, please contact us promptly after delivery

  • Once an order has entered the dispatch stage, shipping details may not be changed or cancelled

  • Please ensure the delivery address provided is accurate, as incorrect details may affect delivery

10. Delivery Receipt Notes

Please inspect the package upon receipt.If any issues are identified, contact us as soon as possible to avoid delays in resolution.

11. Contact Information

If you have any questions regarding delivery arrangements, shipping fees, or order status, you may contact us using the contact details below:

Address: 9073 SCAPULAR ST, CORPUS CHRISTI, TX 78406, United States
Telephone: +1 (929) 332-8383
Email address: assist@ironviewsy.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)